Today I wanted to share with you two experiences that I had that we can learn from. And yes we are diving into the world of customer service, or in todays stories a complete lack of it. If you or your team are doing either of these things, it will kill your business quickly. No matter how good your marketing is, if this happens, its bye bye business. It turns out if you treat your customers like crap, they probably won’t come back…. crazy huh! This is going to be a lesson in how NOT to treat your customers. It may sound like common sense, but things like this happen every day in businesses, possibly yours and you just aren’t aware of it.
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In this episode you will discover:
- 2 real life scenarios that I just had to share with you
- 2 things you want to make sure are NOT happening in your business
- Why you need to make sure your team are the right fit for your business AND trained well.
- Why you need to look at EVERY interaction a prospect has with your company.
- and so much more